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HBL Help
HBL PhoneBanking 600 522 228

Phone Banking

HBL PhoneBanking is a convenient solution for accessing your account and cards, obtaining information of products and services, carrying out transactions, and a host of other services – all available through the phone.

HBL PhoneBanking is available 24/7, and provides you a secure and convenient way of banking over the phone, with a variety of automated services offered through our Interactive Voice Response (IVR) system and assisted services offered by our Phone Banking Officers.

Features and benefits

General Services

• Information on Products and Services
• Branch Locations and Timings
• ATM and CCDM Locations
• Foreign Currency Transfer Exchange Rates
• Fee and Charges
• Feedback and Complaint Management

Account Services

• Enquiries and Mini-Statements
• Requests for Account Statement, Cheque Book and Demand Draft
• Funds Transfer and Home Remittances

Card Services

• Debit Card Management
o Activation
o Deactivation
o Cancellation
o Lost / Stolen Reporting
• Debit Card PIN Management
o Generate New PIN
o Change / Reset PIN

IVR Services

• IVR Registration and T-PIN Management
o Generate New T-PIN
o Change / Reset T-PIN
• Account Services
• Debit Card Services

Financial Services

• FastTransfer Remittance to Pakistan, Bangladesh, and Sri Lanka
• Funds Transfer Request
• Demand Draft Request


• e-Statement Subscription and Management
• e-SWIFT Subscription and Management
• SMS Alerts Subscription and Management

…and many other services.

Contact details

You can contact HBL PhoneBanking through any of the following:
• Contact HBL PhoneBanking anytime. Click here for contact details.

• Send us your questions via email. Click here for contact details.

• Send us a call back request. Click here to leave a message.

Frequently Asked Questions (FAQs)


HBL UAE -HBL PhoneBanking Leaflet Eng.pdf  
Size: 92 KB