Sign In
personal
li >
business
li >
About Us
Investor Relations
Careers
News
Contact Us
Resources
redirect msg
UAE
Bahrain
Bangladesh
Belgium
Lebanon
Maldives
Mauritius
Oman
Pakistan
Singapore
Sri Lanka
Switzerland
UK
Account
HBL atWork
HBL CurrentAccount
HBL SavingsAccount
HBL HumWatan Account
HBL TermDeposit
HBL Lockers
IBAN
Read More
Cards
HBL Debit Card
Visa Card Discounts
Visa Explore App
Visa Secure Remote Commerce
Visa 3D Secure
Visa Classic DebitCard
Visa Gold DebitCard
Visa Platinum DebitCard
Read More
Loans
HBL CarLoan
Read More
Remittance
HBL FastTransfer - Pakistan
HBL FastTransfer - Bangladesh
HBL FastTransfer - Sri Lanka
Read More
E-services
HBL E-statements
HBL E-swift
HBL SMS Alerts
Read More
Ways Of Banking
HBL Branches
HBL ATM's & CCDM's
HBL Internet Banking
HBL Phone Banking
HBL Mobile
Read More
It looks like your browser does not have JavaScript enabled. Please turn on JavaScript and try again.
HBL Help
It looks like your browser does not have JavaScript enabled. Please turn on JavaScript and try again.
 
Internet Banking | Mobile
Select Option
Benefits of HBL Mobile
Benefits of HBL Internet Banking
HBL Mobile Android
HBL Mobile iOS
Login to HBL InternetBanking
Go
Go to
Select Product
Business - HBL SavingAccounts
Business - HBL atWork
Business - HBL CurrentAccount
Business - HBL Lockers
Business - HBL TermDeposit
Personal - HBL atWork
Personal - HBL CarLoan
Personal - HBL CurrentAccount
Personal - HBL DebitCard - Classic
Personal - HBL DebitCard - Gold
Personal - HBL DebitCard - Platinum
Personal - HBL HumWatan Account
Personal - HBL Lockers
Personal - HBL SavingsAccount
Personal - HBL TermDeposit
Go
Find a Branch / ATM
Select City
Abu Dhabi
Al Ain
Dubai
Sharjah
Find
HBL PhoneBanking 600 522 228
Transaction Dispute and Claim Request
Your Details
Name
*
Are You Emirate National or Resident ?
*
Yes
No
Emirate
*
Select an Emirate
Abu Dhabi
Al Ain
Dubai
Sharjah
Your Account Details (if you are an account holder)
Account Name
Account Number
Your Card Details (Mandatory for card transactions)
Debit Card Number (Last 4-digits)
Debit Card Type
-- Select Card Type --
Platinum
Gold
Classic
BBA
FastTransfer Details (Mandatory for remittance transactions)
Membership Number
Membership Type
-- Select Membership Type --
Cash
Account
Your Contact Details
Preffered Days to Callback (please select your Preffered day for us to contact you)
*
Sun
Mon
Tue
Wed
Thu
Fri
Sat
Preffered Time To Callback
From:
*
To:
*
CallBack Number
*
Email Adress
Alternate Number
Transaction Details
Transaction Type
*
-- Select Transaction Type --
Card Payment to Other Bank
Cash Withdrawal
Cash Deposit
Cheque Deposit
Debit Card - POS Purchase
Debit Card - E-Commerce Purchase
Demand Draft
FastTransfer - Remittance to Pakistan
FastTransfer - Remittance to Bangladesh
FastTransfer - Remittance to Sri Lanka
Funds Transfer - Internal Transfer in HBL UAE
Funds Transfer - Local Transfer to a bank in UAE
Funds Transfer - International Transfer
Other
Transaction Channel
*
-- Select Transaction Channel --
HBL UAE Branch ATM/CCDM
HBL UAE Offsite ATM/CCDM
HBL UAE Branch
HBL UAE InternetBanking
HBL UAE PhoneBanking
Other ATM/CCDM in UAE
Other ATM/CCDM outside UAE
POS in UAE
POS outside UAE
E-Commerce Merchant Website
Other
Date of Transaction
*
Bank Name / Merchant Name
*
Transaction Currency
*
-- Select Currency --
AED
AFN
ALL
ASD
AMD
ANG
AOA
ARS
AUD
AWG
AZN
BAM
BBD
BDT
BGN
BHD
BIF
BMD
BND
BOB
BOV
BRL
BSD
BTN
BWP
BYN
BZD
CAD
CDF
CHE
CHF
CHW
CLF
CLP
CNY
Transaction Amount
*
Transaction Reference Number
*
Type of Dispute
*
-- Select Dispute Type --
Cash not dispensed
Cash dispensed partially
Cash not deposited
Cash deposited partially
Cheque not cleared
Funds Transfer not executed
Funds Transfer not received
Transaction amount is incorrect
Transaction debited twice
Fraudulent Transaction
Funds not received
Home Remittance not received
Other
Attach documents
You can upload documents for supporting your transaction dispute and/or claim. The documents can be like the transaction slip, account statement, screenshot of the transaction SMS/Email alert, or any other document that can support the dispute. The documents can be in PDF, BMP, PNG, or JPG formats. The file size can be between 5 KB to 2 MB
Document 1
Document 2
Document 3
Document 4
Document 5
Declaration
I/We hereby confirm that all information provided in this form is correct to the best of my/our knowledge and the provided documentation (if any) is not altered and/or tampered. I/We fully understand that in case of a Card Purchase / Withdrawal, HBL will only reverse the entry for the claimed amount after verifying such claims with respective banks / Visa / Third-Party Transaction Network(s). I/We fully understand that in case of Other Bank(s) / Visa / Third-Party Transaction Network(s), HBL can only reverse the transaction or refund the claimed amount upon receipt of funds from the respective party. I/We fully understand that HBL reserves the right to accept and action this request.
Reset
Submit